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SANtricity System ManagerのEメールテスト設定が不明なエラーで失敗しました

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環境

  • NetApp Eシリーズ
  • SANtricity OS 11.90以降
  • SMTPまたは STARTTLS 暗号化を使用したEメールアラート

問題

  • 暗号化を使用してメールサーバを設定すると、SANtricityシステムマネージャの[設定]>[アラート]でテストアラートEメールの送信エラーが発生します。

"Error: Email test failed because: There was an unknown error with the mail server"

  • メールサーバの詳細を設定した後、[メールサーバの設定]ウィンドウを再度開いたときに、[Eメール暗号化タイプの選択...]で 以前の選択内容(i、e STARTTLS)が保持されません。

Selectemailencryption.png

  • Eシリーズのサポートデータの web-server-trace.log では、メールサーバの設定時に次のエラーメッセージが返されます。

2025-04-07 19:04:06,844 INFO [jetty-137939] trace [AlertConfigurationServiceImpl.java:227] [requestId=f7dacaa1-4d4d-4e9a-8b2f-28cf8ade1a63, deviceId=1] Updating Alert Configuration data

2025-04-07 19:04:24,883 INFO [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP sender error, jakarta.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

2025-04-07 19:04:24,883 ERROR [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP message send failed to: email.demo.com

 

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