「Connection timed out (Write failed)」によるEシリーズ AutoSupportの一時的な障害

• Eシリーズ
• SANtricity OS
• StorageGRID アプライアンス
• AutoSupport

• EシリーズがAutoSupportの配信に失敗しましたConnection timed out (Write failed)
• アラートには次のイベントが含まれています
  • Event Message: An ASUP message could not be delivered from the array management host eos-a to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.
  • Event Priority: Critical
• WEB-SERVER-TRACE-LOG は、support.netapp.com への接続がSocket read/write failedによって失敗したことを示します

INFO [SMMonitorTask-10407] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DAILY_SCHEDULE
INFO [SMMonitorTask-10407] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP <ADDRESS>
INFO [SMMonitorTask-10407] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP <ADDRESS>
INFO [SMMonitorTask-10407] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Daily.<FILE>.7z' and writing to output stream
WARN [BlockingScheduledPool-1] c.n.e.a.d.b.SingleDatabaseManager [SingleDatabaseManager.java:127] [requestId=0, deviceId=N/A] We attempted to run a regularly schedule database sync, but the link to the alternate is unavailable.
ERROR [SMMonitorTask-10407] trace [ASUPHTTPClient.java:749] [requestId=0, deviceId=N/A] Socket read/write failed.
Caller+0    at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller+1    at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller+2    at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller+3    at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller+4    at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
java.net.SocketException: Connection timed out (Write failed)
   at java.base/java.net.SocketOutputStream.socketWrite0(Native Method)
   at java.base/java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:110)
   at java.base/java.net.SocketOutputStream.write(SocketOutputStream.java:150)
   at java.base/sun.security.ssl.SSLSocketOutputRecord.deliver(SSLSocketOutputRecord.java:345)
   at java.base/sun.security.ssl.SSLSocketImpl$AppOutputStream.write(SSLSocketImpl.java:1304)

• AutoSupport は次のスケジュールで実行される再試行によって配信されます