「Connection timed out (Write failed)」によるEシリーズ AutoSupportの一時的な障害

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Category:: e-series-santricity-os-controller-software

Specialty:: esg

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環境

Eシリーズ
SANtricity OS
StorageGRIDアプライアンス
AutoSupport

問題

EシリーズがAutoSupportの配信に失敗しましたConnection timed out (Write failed)
アラートには次のイベントが含まれています
- Event Message: An ASUP message could not be delivered from the array management host eos-a to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
- Event Priority: Critical
WEB-SERVER-TRACE-LOG は、support.netapp.com への接続がSocket read/write failedによって失敗したことを示します

Example1：

INFO [SMMonitorTask-10407] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DAILY_SCHEDULE INFO [SMMonitorTask-10407] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP <ADDRESS> INFO [SMMonitorTask-10407] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP <ADDRESS> INFO [SMMonitorTask-10407] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Daily.<FILE>.7z' and writing to output stream WARN [BlockingScheduledPool-1] c.n.e.a.d.b.SingleDatabaseManager [SingleDatabaseManager.java:127] [requestId=0, deviceId=N/A] We attempted to run a regularly schedule database sync, but the link to the alternate is unavailable. ERROR [SMMonitorTask-10407] trace [ASUPHTTPClient.java:749] [requestId=0, deviceId=N/A] Socket read/write failed. Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749) Caller+1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695) Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386) Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290) Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44) java.net.SocketException: Connection timed out (Write failed) at java.base/java.net.SocketOutputStream.socketWrite0(Native Method) at java.base/java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:110) at java.base/java.net.SocketOutputStream.write(SocketOutputStream.java:150) at java.base/sun.security.ssl.SSLSocketOutputRecord.deliver(SSLSocketOutputRecord.java:345) at java.base/sun.security.ssl.SSLSocketImpl$AppOutputStream.write(SSLSocketImpl.java:1304)

Example2：

INFO [SMMonitorTask-935] trace [ASUPTask.java:1281] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_WEEKLY_SCHEDULE INFO [SMMonitorTask-935] trace [ASUPHTTPClient.java:1031] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP <ADDRESS> INFO [SMMonitorTask-935] trace [ASUPHTTPClient.java:1031] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP <ADDRESS> INFO [SMMonitorTask-935] trace [ASUPHTTPClient.java:1376] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Weekly.<FILE>.7z' and writing to output stream ERROR [SMMonitorTask-935] trace [ASUPHTTPClient.java:758] [requestId=0, deviceId=N/A] Socket read/write failed. Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:758) Caller+1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1694) Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1385) Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1289) Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:45) java.net.SocketTimeoutException: Read timed out at java.base/sun.nio.ch.NioSocketImpl.timedRead(Unknown Source) at java.base/sun.nio.ch.NioSocketImpl.implRead(Unknown Source) at java.base/sun.nio.ch.NioSocketImpl.read(Unknown Source) at java.base/sun.nio.ch.NioSocketImpl$1.read(Unknown Source)

AutoSupport は次のスケジュールで実行される再試行によって配信されます