アップグレードファイルの破損が原因でGUIおよびCLIによるSANtricity OSのアップグレードが失敗する

• StorageGRIDアプライアンス
• SANtricity OS
• Eシリーズ

• Grid ManagerでのメンテナンスによるSANtricity OSのアップグレード>ソフトウェアの更新> SANtricity OSの更新が次のエラーで失敗します。

SANtricity OS deployment completed with errors: Failed to apply the update to one or more nodes

• gdu-server.log プライマリ管理ノードでNVSRAMのアップロードが失敗したことを示すメッセージが表示される： RETCODE_ERROR

 INFO -- gdu-server: SANtricity OS staging complete.
 INFO -- gdu-server: Staging SANtricity OS complete on <STORAGE_NODE>
 INFO -- gdu-server: Staging NVSRAM now.
 INFO -- gdu-server: Staging nvsram on <STORAGE_NODE>
 INFO -- gdu-server:   ERROR -- Nvsram upload failed with retcode RETCODE_ERROR
 INFO -- gdu-server: Failed. NVSRAM upload failed with return code RETCODE_ERROR.
ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful.
ERROR -- gdu-server: SANtricity OS staging failed with: Failed. NVSRAM upload failed with return code RETCODE_ERROR. (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError)
ERROR -- gdu-server:    /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:1393:in `install'
ERROR -- gdu-server:    /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:367:in `apply_to_node'
ERROR -- gdu-server:    /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:351:in `apply_to_grid'
 INFO -- gdu-server: Skipping update on <STORAGE_NODE>
 INFO -- gdu-server: Skipping update on <STORAGE_NODE>
 INFO -- gdu-server: Skipping update on <STORAGE_NODE>
 INFO -- gdu-server: Skipping update on <STORAGE_NODE>
 INFO -- gdu-server: Skipping update on <STORAGE_NODE>
 INFO -- gdu-server: Deleted finish file at /var/local/tmp/update-queue/finish
 INFO -- gdu-server: Software update task complete at <TIMESTAMP>
ERROR -- gdu-server: Failed to apply SANtricity OS to <STORAGE_NODE>: Fatal installation failure - SANtricity OS staging failed with: Failed. NVSRAM upload failed with return code RETCODE_ERROR.
ERROR -- gdu-server: Failure occurred during Software Update

• サポートによるSANtricity OSのアップグレード> SANtricityによるアップグレードセンターのインストールが次のエラーで失敗します。

Cannot Perform Upgrade Operation
An unknown issue occurred while performing the upgrade operation. Please try again.

• MAJOR-EVENT-LOG Eシリーズ（ストレージコントローラ）の場合 Controller firmware download failed

Internal download checkpoint - None - Checkpoint 0: NO_DOWNLOAD(or DLCP_NONE)
Internal download checkpoint - None - Checkpoint 81: CFW_INVD_INVALIDATION_FINISHED
Internal download checkpoint - None - Checkpoint 80: CFW_INVD_INVALIDATION_STARTED
Controller firmware download failed - Shelf 99, Bay A
Controller firmware download started - Shelf 99, Bay A - (08.75.00.01 -> 08.81.03.00)

• FileDownloadを使用したファームウェアのダウンロードも失敗します。

diag@eos-a:~$ fileDownload diag@localhost /dev/shm/RCB_11.80.1R3_280x_670fdc4e.dlp
Enter password:
Downloading file: /dev/shm/RCB_11.80.1R3_280x_670fdc4e.dlp

DownloadMgr_A: initiate
DownloadMgr_A: Install status
DownloadMgr_A: Starting installation metadata.tar
DownloadMgr_A: Successfully loaded metadata.tar
DownloadMgr_A: Starting installation 08810300_m1_e30_881_root.img
DownloadMgr_A: Successfully loaded 08810300_m1_e30_881_root.img

!!! Installation of firmware failed ()!!!

Errors Encountered downloading /dev/shm/RCB_11.80.1R3_280x_670fdc4e.dlp

DownloadMgr_A: cancel-operation diag@eos-a:~$