Eシリーズ AutoSupport 配信がファイアウォールのブロックにより失敗する

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Category:: e-series-santricity-management-software

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環境

NetApp Eシリーズ

問題

SANtricity System Managerから、AutoSupportメッセージを配信できなかったことを示す重大なEメールアラート：

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

AutoSupport メッセージ配信に失敗しましたメッセージ「ASUP-TRANSMISSION-LOGS」。

9/5/21 22:54:46 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:, SAID:6D039EA00015F2BA000000005EFD49CC, Chassis Serial Number:722013XXXXXX, Thread ID:4,898,575, Delivery Method:HTTPS, Sequence Number:935, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.

7/8/22 06:33:32 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:MIFSSS, SAID:6D039EA000958E5B000000006296960B, Chassis Serial Number:952203000927, Thread ID:217,744, Delivery Method:HTTPS, Sequence Number:108, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.

「AUTOSUPPORT-HISTORY.XML」はtransmission-failedと表示されます。

935 http Transmission-failed 1 DAILY_CSB pii_mask/XXX/pii_mask Sun Sep 05 22:53:56 UTC 2021 4611763 24711808 50533

wget https://support.netapp.com/put/AsupPut/ 結果は次の通りです：

ERROR: The certificate of 'support.netapp.com' is not trusted. ERROR: The certificate of 'support.netapp.com' hasn't got a known issuer.

または

GnuTLS: Error in the pull function. Unable to establish SSL connection.

Socket Read/Write で観察された障害 Web-Server-Trace.log

ERROR [SMMonitorTask-2644] trace [ASUPHTTPClient.java:759] [requestId=0, deviceId=N/A] Socket read/write failed. java.net.SocketException: Connection reset at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186) at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140) at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:484) at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:478)