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管理サービスのアップグレード後にHybrid Cloud Controlで「Something wrong during the login process」というエラーが表示される

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Category:
element-software<a>2009690519</a>
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solidfire
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環境

  • NetApp Hybrid Cloud Control - HCCの略
  • 管理サービス2.23
  • Element管理ノード(mNode)12.0
  • NetApp Elementソフトウェア12.3.2

問題

Management Servicesを2.20から2.23.64にアップグレードすると、[HCC]ページにアクセスできない

アクセスする  https://x.x.x.x/hcc と、次のエラーが発生します。

"Something went wrong during the login process. Please contact your technical support engineer and reference code unauthorized_client and request ID: <long request id string>"

UI の例:

clipboard_e26d784a4ffd8efca0791531dc9137541.png

  • 管理ノードとクラスタノードの時刻 が同期されている
  • 必要なTCPポートがmNodeとストレージノードの間で開かれていない
  • クラスタが Active IQに報告しています

 

 

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