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サポートバンドルの収集中にボリュームがデグレード状態になる

環境

  • NetApp SolidFireストレージノード
  • NetApp Hシリーズストレージノード

問題

  • Hybrid Cloud Control(HCC)からのクラスタサポートバンドルのフル収集を開始したあと、複数のストレージノードの仮想ボリューム でデグレード状態とオフラインが報告される
  •  ストレージエラーログには次のイベントが記録されます。
     
    • Severity: Error | ErrorCode: volumesDegraded | Details: Local replication and synchronization of the following volumes is in progress. Progress of the synchronization can be seen in the Running Tasks window. [xxxx,xxxx,xxxx]
    • Severity: Error | ErrorCode: volumesOffline | Details: The following volumes are offline. [xxxx,xxxx,xxxx]
    • Severity: Warning | ErrorCode: unresponsiveService | Details: A metadata service is not responding.
    • Severity: Critical | ErrorCode:sliceServiceUnhealthy | Details: Multiple metadata services are unhealthy. Data unavailability is possible and rebuild may be blocked.
       
  • 約10分後、仮想ボリュームは自動的にオンライン状態に戻ります。
  • サポートバンドルのフル収集が エラーなしで完了しました。

 

 

 

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