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CHW-2478:MSATAデバイスの障害が原因でAFFまたはFASストレージシステムが起動しない

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Category:
ontap-9
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hw
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問題

  • 次のストレージシステムでコントローラが停止し、ブートに失敗します。
    • AFF C190、AFF A150、AFF A200、AFF A220、AFF A300、AFF A700
    • FAS2620、FAS2650、FAS2720、FAS2750、FAS2820、FAS8200、FAS9000
  • ノードが次のいずれかで停止します。
    PANIC: thread (xxx) on cpu hung for 4001 milliseconds in process xxx Panic string: g_vfs_done(): rootfs.uzip read error - suspect boot device
    Panic string: Process mgwd unresponsive for 620 seconds in process nodewatchdog
    Could not load fat://boot0/X86_64/freebsd/image1/kernel:Device not found
    ERROR: Error booting OS on: 'boot0' file: fat://boot0/X86_64/freebsd/image1/kernel (boot0,fat)

  • 自動ブートが失敗して次のエラーメッセージが表示されます。
    BIOS Version: 11.7
    Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved.
    Initializing System Memory ...
    Loading Device Drivers ...
    Configuring Devices ...
    CPU = 1 Processor(s) Detected.
    Intel(R) Xeon(R) CPU D-1557 @ 1.50GHz (CPU 0)
    CPUID: 0x00050664. Cores per Processor = 12
    32768 MB System RAM Installed.
    Boot Loader version 6.0.8
    Copyright (C) 2000-2003 Broadcom Corporation.
    Portions Copyright (C) 2002-2018 NetApp, Inc. All Rights Reserved.

    (star)ERROR: Failure to build endpoint environment variables. Autoboot will be disabled.(star)
  • BMCイベントログには次のエラーが記録されています。
    [Controller.notice]: Appliance user command panic.
    [IPMI.notice]: 001f | 02 | EVT: 6f406fff | Sensor 255 | Assertion Event, "Storage OS stop/shutdown" [BMC.critical]: Filer Reboots
    [IPMI.notice]: (PUA) Enable power to all PCIe slots
    [IPMI.notice]: (PUA) Enable power to all PCIe on board device
    [IPMI.notice]: (PUA) P_stat :slots=0x0,onboard_devs=0x0,final
    [IPMI.notice]: (PUA) Power status of all PCIe slots unchanged
    [IPMI.notice]: 0023 | 02 | EVT: 6fc203ff | System_FW_Status | Assertion Event, "Memory Initialization done"

    [SysFW.warning]: Error loading ENV variables, creating defaults
    [SysFW.warning]: Failed to read FW image on boot media: Device not found. Auto up
    [SysFW.warning]: date skipped
    [IPMI.notice]: 0024 | 02 | EVT: 6fc220ff | System_FW_Status | Assertion Event, "Bootloader is running"
    [BMC.critical]: Heartbeat stopped

 

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