NO ACPP、INBACP、FAIL エラーのあるエンクロージャ

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環境

ONTAP 9
AFF/FASシステム
IOM12Eシェルフモジュール

問題

EMS から以下のシェルフ障害が報告されています：

[Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-02: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT Or [dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N ****) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A. [dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N ****) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B. [statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

SP-LASTEST-IPMI レポート Controller LED ON.

　====================================== 　hsamcmd --fault-show-all 　=============================== 　tag origin fld fault reason count time 　---- ------- ---- ------------- ------ ----- 　1 bmc /chassis-1/controller-b SAS Expander has set the Controller LED ON 1 　Fault Lights On: 　 /chassis-1 1 　 /chassis-1/controller-b 1

STORAGE-FAULT 出力：

::> system node run -node <node_name> -command storage show fault Enclosure Status: critical Channel: 0a Shelf: 0 Shelf Type: DS224-12 Product Serial Number: XXXXXXXXXXXXXXX Module Type: IOM12E

Enclosure: Element Status Status Bytes Status Descriptions 1: OK 01,00,02,00 FAIL Vendor Unique Element 85-IOM12E: (ACP) Element Status Status Bytes Status Descriptions 1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL 2 [IOM12E B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL

サービスプロセッサのリブート後も問題が残る
システムでACPを無効にしてから再度有効にしても解決しない
IOMの電源を再投入しても問題は解決しない
マザーボードを取り付け直しても、同じエラーが発生する