battery wrong charge AutoSupportアラート後のノード停止

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環境

AFFシリーズ
FASシリーズ

問題

クラスタ内の1つのノードのEMSメッセージ：

Sat Dec 19 16:22:32 +0100 [CLUSTERBA-CTRLA: env_mgr: nvmem.battery.wrongCharge:alert]: The NVMEM battery charger is charging the battery even though the battery is not requesting to be charged. To prevent data loss, the system will shut down in 24 hours. Sat Dec 19 16:23:27 +0100 [CLUSTERBA-CTRLA: env_mgr: callhome.battery.warning:alert]: Call home for BATTERY (wrong charge) WARNING. ... (repeated hourly) Sun Dec 20 15:23:38 +0100 [CLUSTERBA-CTRLA: env_mgr: nvmem.battery.wrongCharge:alert]: The NVMEM battery charger is charging the battery even though the battery is not requesting to be charged. To prevent data loss, the system will shut down in 60 minutes. Sun Dec 20 15:24:18 +0100 [CLUSTERBA-CTRLA: env_mgr: callhome.battery.warning:alert]: Call home for BATTERY (wrong charge) WARNING. Sun Dec 20 16:22:30 +0100 [CLUSTERBA-CTRLA: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery charging current failed)

NVRAM バッテリ用のプラットフォームセンサー出力：

Battery Charge Failed? discrete fault normal TRUE Battery Capacity Message discrete failed failed Bat Curr current normal -40 mA Bat Charging State discrete fault normal WRONG_CHARGE

サービスプロセッサファームウェアと内部スイッチファームウェアが最新バージョンに更新されています。
サービスプロセッサシステムログの出力：

Jan 7 14:17:14 (none) env_mgr[1035]: Payload EMS: EMS_nvmem_battery_wrongCharge(in 24 hours) Jan 7 14:17:46 (none) env_mgr[1035]: Payload EMS: EMS_callhome_battery_warning(BATTERY (wrong charge)) Jan 7 15:17:20 (none) env_mgr[1035]: Payload EMS: EMS_nvmem_battery_wrongCharge(in 23 hours) Jan 7 15:17:47 (none) env_mgr[1035]: Payload EMS: EMS_callhome_battery_warning(BATTERY (wrong charge)) ...

サービスプロセッサイベントの出力：

24時間後にカウンタが終了するとノードが停止する