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BMC 13.5P1以降でのSP HBT STOPPEDによるシステムシャットダウン

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環境

  • AFF A400、AFF C400、ASA A400、ASA C400
  • FAS8700、FAS8300
  • BMCファームウェア13.5P1以降（バグ1343620 （CFBMC-827）が修正されています）

問題

  • SP HBT STOPPEDによってノードがリブートする
HA Group Notification (SP HBT STOPPED) ALERT
HA Group Notification (SP HBT MISSED) NOTICE
  • EMSログはIPMIタイムアウトを示します：
Tue Feb 02 07:35:26 -0500 [node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Tue Feb 02 07:47:04 -0500 [node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Tue Feb 02 07:47:04 -0500 [node-01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Tue Feb 02 07:58:42 -0500 [node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
  • SKTRACEログにKCSエラーが表示される：
2022-02-02T12:24:13Z 51150633355156368 [17:0] IPMI_KCS_ERR: kcs_start_write: cmd 0x43 nf 0xa state 3 not write
2022-02-02T12:24:13Z 51150633355158704 [17:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa: Failed to start write
2022-02-02T12:24:14Z 51150635326015290 [5:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa retry 1
2022-02-02T12:24:16Z 51150641624866880 [15:0] IPMI_KCS_ERR: kcs_start_write: cmd 0x43 nf 0xa state 3 not write
2022-02-02T12:24:16Z 51150641624868402 [15:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa: Failed to start write
2022-02-02T12:24:17Z 51150642641019186 [13:0] IPMI_KCS_ERR: kcs_error: cmd 0x43 nf 0xa IBF not 0
2022-02-02T12:24:17Z 51150643643988838 [2:0] IPMI_KCS_ERR: kcs_error abort: cmd 0x43 nf 0xa IBF not 0
2022-02-02T12:24:18Z 51150644631633176 [15:0] IPMI_KCS_ERR: kcs_error cmd 0x43 nf 0xa not idle
2022-02-02T12:24:18Z 51150645623620448 [9:0] IPMI_KCS_ERR: kcs_error: cmd 0x43 nf 0xa IBF not 0
2022-02-02T12:24:19Z 51150646611276748 [8:0] IPMI_KCS_ERR: kcs_error abort: cmd 0x43 nf 0xa IBF not 0
2022-02-02T12:24:19Z 51150647612147226 [9:0] IPMI_KCS_ERR: kcs_error cmd 0x43 nf 0xa not idle
2022-02-02T12:24:19Z 51150647612158278 [9:0] IPMI_KCS_ERR: kcs_error cmd 0x43 nf 0xa retry exhausted
2022-02-02T12:24:20Z 51150648709514498 [17:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa retry 

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