EMSログで「sp.userlist.update.failed" error on SP 5.x」と報告される
のしんだ
環境
- AFF A300、AFF A200
- FAS8200、FAS2650、FAS2620
- サービスプロセッサファームウェア5.8以前のバージョン
問題
- EMSログで次のエラーが報告されます。
例:
[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7).
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Cannot send takeover configuration..
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: cf.hwassist.notifyCfgFailed:alert]: Failed to update the hardware-assist configuration with hardware component (SP): SP communication error(7).
- SP設定情報が「
unknown
on」になりますsysconfig -a
。
例:
Service Processor Status: Online
Firmware Version: 5.5P1
Ethernet Link: down, full duplex, auto-neg complete
Using DHCP: no
IPv4 configuration:
IP Address: unknown
Netmask: unknown
Gateway: unknown