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「asup.aods.response.timeout」エラーがすべてのノードから一時的に発生する

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環境

  • AutoSupport OnDemand
  • ONTAP 9
  • Cloud Volumes ONTAP

問題

  • EMSログで すべてのノードから次のエラーが報告されます。

Mon May 15 23:58:33 +0900 [node1: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue May 16 00:32:57 +0900 [node2: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.

  • 次のコマンドでステータスを確認すると、  プロキシでタイムアウトエラーが発生することがあります。

::> autosupport check show-details -check-type ondemand-server
Category: on-demand
      Component: ondemand-server
       Status: failed
       Detail: AutoSupport OnDemand connectivity check failed for destination: https://support.netapp.com/aods/asupmessage via proxy - <proxy name>. Error: Timeout was reached when connecting to the server - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you have network connectivity Node: <node name>

  • ただし、あとでチェックすると、タイムアウトエラーは自動的に解決されます。

::> autosupport check show-details -check-type ondemand-server
Node: <node name>

Category: on-demand
      Component: ondemand-server
       Status: ok
       Detail: Successfully connected to:
           https://support.netapp.com/aods/asupmessage.

 

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