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「Couldn't resolve host」というエラーでAutoSupport配信が失敗する

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75
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core<a>2009955615</a>
Last Updated:

環境

  • AutoSupport
  • ONTAP 9
  • HTTP

問題

AutoSupportガソウシンサレナイ Error: Could not resolve host - 'support.netapp.com'

  • ::> autosupport check show-details
    Error: Could not resolve host - 'support.netapp.com'
    Corrective Action: Use "dns check" command to check DNS connection

    Component: http-post-destination
    Status: failed
    Detail: HTTP/S POST connectivity check failed for destination:
    https://support.netapp.com/asupprod/post/1.0/postAsup.
    Error: Could not resolve host - 'support.netapp.com'
    Corrective Action: Use "dns check" command to check DNS connection

    Category: http- https
    Component: http-put-destination
    Status: failed
    Detail: HTTP/S PUT connectivity check failed for destination:
    https://support.netapp.com/put/AsupPut/.

  • ::> system node autosupport history show -node * -fields node,seq-num,destination,last-update,status,error

node seq-num destination last-update status error
----------- ------- ----------- ------------------ --------- --------------------------
node-01 xxx http 2/28/2024 14:21:38 re-queued Could not resolve host: support.netapp.com

  • Notifyd.log:

Wed Feb 28 2024 14:25:45 +08:00 [kern_notifyd:info:2249] Could not resolve host: support.netapp.com

 

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