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AutoSupport が HTTPS 経由で動作しなくなりました

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Category:
ontap-9
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core
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環境

  • ONTAP 9
  • AutoSupport

問題

  • AutoSupport(ASUP)メッセージがすべてのONTAPシステムから送信されなくなりました。ログおよびCLI出力において、以下のエラーが確認されました:

    AutoSupport::StatusCheck: Connectivity check to HTTPS PUT destination failed (Timeout was reached) with root CA path:/mroot/etc/vserver_4294967295/certificates/ssl/serverCa
    AutoSupport::StatusCheck: Connection timed out after 10002 milliseconds
    AutoSupport::StatusCheck: Connectivity check to HTTPS POST destination failed (Timeout was reached) with root CA path:/mroot/etc/vserver_4294967295/certificates/ssl/serverCa
    AutoSupport::StatusCheck: Unable to send AOD request to OnDemand Server: Timeout was reached


    HTTPS PUT/POST connectivity check failed for destination: 
    https://support.netapp.com/put/AsupPut/ 
    and
    https://support.netapp.com/asupprod/post/1.0/postAsup. 
    Error: Timeout was reached when connecting to the server-'support.netapp.com'

  • TCPハンドシェイクは完了しますが、SSL/TLSの「client hello」に応答しないかリセットされ、証明書の交換が行われません。

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