HTTPS AutoSupport配信がプロキシで失敗する
環境
- ONTAP 9
- プロキシを使用して設定されたAutoSupport
問題
- notifyd.logファイル内のノードレポート:
Failed to connect to support.netapp.com port 443: Connection refused
- ネットワークタイムアウトが原因で1つ以上のノードのAutoSupportがNetAppに到達できません。
例:
cluster1::> system node autosupport check show-details
...
Node: node_name
Category: http- https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/ via proxy -
proxyuser:********@proxyurl:8080.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Node: node_name
Category: http- https
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup
via proxy -
proxyuser:********@proxyurl:8080.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
- プロキシURLへの
notifyd
ログのタイムアウトメッセージ
例:
::> system node run -node node_name -command rdfile /etc/log/mlog/notifyd.log
... (message: STATE: WAITRESOLVE => WAITCONNECT handle 0x80f746008; line 1479 (connection #0))
... (message: connect to proxyurl_IP port 8080 failed: Operation timed out)
... (message: Failed to connect to proxyurl port 8080: Operation timed out)