550 5.7.1がリレーできないため、ONTAP からAutoSupport 電子メールを受信しません

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Category:: ontap-9

Specialty:: core<a>AutoSupport SMTP</a><a> 1014968</a><a> 1030651</a><a> 1029886 </a>

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環境

ONTAP 9
SMTP
AutoSupport

問題

ネットアップのコントローラは、 SMTP メールホストサーバを使用して netapp.com などの外部の E メールアドレスに AutoSupport の E メールをリレーできません

。同様のエラーメッセージが表示されます。

message: 550 5.7.1 Unable to relay
READMSG:554 Mail from user@domain.com rejected for policy reasons
message: Access denied: 550

[ 自動サポート履歴 ] をチェックします

Cluster::>autosupport history show

Seq Attempt Percent Last Node Num Destination Status Count Complete Update ------------ ----- ----------- -------------------- -------- -------- -------- node01 1680 smtp transmission-failed 15 - 5/28/2020 02:20:53

「system autosupport history show -seq-num ### -instance」コマンドLast ErrorFailed sending data to the peerを使用して特定のシーケンスを確認し、「」コマンドを使用します。

Cluster::> system autosupport history show -seq-num 1680 -instance

Node: node01 AutoSupport Sequence Number: 1680 Destination for This AutoSupport: smtp Trigger Event: callhome.management.log Time of Last Update: 5/28/2020 02:20:53 Status of Delivery: transmission-failed Delivery Attempts: 15 AutoSupport Subject: MANAGEMENT_LOG Delivery URI: mailto:autosupport@netapp.com Last Error: Failed sending data to the peer Time of Generation: 5/28/2020 00:01:51 AutoSupport Compressed Size: 131.4KB Percent Complete: - Rate of Upload: - Time Remaining for Upload: 0s AutoSupport Decompressed Size: 476.0KB Total Collection Time (ms): 6257

詳細なエラーメッセージはnotifyd.log、 /mroot/etc/log/mlog/notifyd.log を確認するか、組織の Mailhost ログを確認することで、 AutoSupport サブシステムで記録されたエラーを確認することで確認できます。

notifyd.log の確認方法

実行コマンドの
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

出力例：

(emittime: 8/6/2017 01:16:27) (message: RCPT TO:<autosupport@netapp.com>) (emittime: 8/6/2017 01:16:27) (message: SMTP 0x8115ae810 state change from MAIL to RCPT) (emittime: 8/6/2017 01:16:32) (message: 550 5.7.1 Unable to relay)

または

(emittime: 7/7/2017 05:10:31) (message: DO phase starts) (emittime: 7/7/2017 05:10:31) (message: MAIL FROM:<user@domain.com>) (emittime: 7/7/2017 05:10:31) (message: SMTP 0x812b31810 state change from STOP to MAIL) (emittime: 7/7/2017 05:10:31) (message: 554 Mail from user@domain.com rejected for policy reasons.)

または

(emittime: 3/11/2015 10:11:58) (message: Access denied: 550)

または

(emittime: 12/3/2021 16:57:10) (message: MAIL FROM:<user@domain.com) (emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from STOP to MAIL) (emittime: 12/3/2021 16:57:10) (message: STATE: DO => DOING handle 0x80bd5a008; line 1344 (connection #0) ) (emittime: 12/3/2021 16:57:10) (message: 530 5.7.1 Authentication required) (emittime: 12/3/2021 16:57:10) (message: MAIL failed: 530) (emittime: 12/3/2021 16:57:10) (message: DO phase failed) (emittime: 12/3/2021 16:57:10) (message: Curl_done) (emittime: 12/3/2021 16:57:10) (message: Marked for [closure]: SMTP done with bad status) (emittime: 12/3/2021 16:57:10) (message: QUIT) (emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from MAIL to QUIT) (emittime: 12/3/2021 16:57:10) (message: 221 2.0.0 Bye) (emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from QUIT to STOP) (emittime: 12/3/2021 16:57:10) (message: Closing connection 0)