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ユーザ名またはパスワードが正しい形式であるにもかかわらず、「Error:authentication failed」が原因でAutoSupport SMTP認証サーバの設定に失敗しました

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環境

ONTAP 9

問題

  • 「エラー:認証に失敗しました」が原因でAutoSupport SMTP認証サーバが失敗しました:

cluster::>autosupport modify -node node01 -mail-host root@10.xxx.xxx.xxx

Enter password for remote host "10.xxx.xxx.xxx":

Enter password for remote host "10.xxx.xxx.xxx" again:

Warning: SMTP connectivity check failed for destination: root:********@10.xxx.xxx.xxx. Error: Login denied Do you want to continue? {y|n}: n

  • Notifyd セクションに失敗の理由が表示されます。

Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination                                        failed. Reason: Login denied
Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination                                        failed. Reason: URL using bad/illegal format or missing URL
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:

  • ユーザ名/パスワードの形式が正しいため、特殊な@マークは含まれていません。

 

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