メインコンテンツまでスキップ

サポートサイトの問題が原因でAutoSupport(ASUP)ログを送信できない

Views:
65
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core<a>2009895170</a>
Last Updated:

環境

  • ONTAP 9
  • AutoSupport(ASUP)
  • HTTP / HTTPS

問題

  • 次のエラーでASUPを受信していません:

Description :- Received the below alert
NETAPP-MIB::autosupportSendError(1.3.6.1.4.1.789.0.134) - Unable to send auto support. The trap includes a string describing the reason for the failure..
[ productTrapData.0 = AutoSupport message (HA Group Notification from scnasclus01-06 (MANAGEMENT_LOG) NOTICE) was not sent. The system will drop the message. ]

  • AutoSupport history show outputs stats transmission failed for specific time duration.
Cluster1::> autosupport history show -node Node1
        3332
          smtp     ignore         1     -     12/31/2023 00:55:33
           http     transmission-failed  15     99     12/31/2023 04:36:56
          noteto    ignore         1     -     12/31/2023 00:55:33
          retransmit  sent-successful    1     100    1/3/2024 07:36:44
        3331
          smtp     ignore         1     -     12/31/2023 01:00:55
           http     transmission-failed  15     99     12/31/2023 03:32:42
          noteto    ignore         1     -     12/31/2023 01:00:55
          retransmit  sent-successful    1     100    1/3/2024 07:36:40
        3330
          smtp     ignore         1     -     12/31/2023 00:51:20
           http     transmission-failed  15     3     12/31/2023 02:11:27
          noteto    ignore         1     -     12/31/2023 00:51:19
          retransmit  sent-successful    1     100    1/3/2024 07:36:21
        3329
          smtp     ignore         1     -     12/30/2023 23:09:53
           http     transmission-failed  15     3     12/31/2023 00:27:19
          noteto    ignore         1     -     12/30/2023 23:09:53
          retransmit  sent-successful    -     100    1/4/2024 09:04:25
        3328
          smtp     ignore         1     -     12/30/2023 00:58:43
           http     transmission-failed  15     100    12/30/2023 02:03:04
          noteto    ignore         1     -     12/30/2023 00:58:43
          retransmit  sent-successful    -     100    1/4/2024 09:03:49
 
 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.

 

  • この記事は役に立ちましたか?