メインコンテンツへスキップ

ONTAP のアップグレードが原因で TPM が無効になり、パスフレーズがエラーになる

Views:
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

環境

  • AFF/FAS/ASA
  • ONTAP 9.16.X
  • オンボード キー マネージャ(OKM)と自己暗号化ドライブ(SED/NSE)

問題

ONTAPを9.16.1P1 DARから9.16.1P8 NODARイメージにアップグレードした後、次の緊急アラートが確認されました:

[ec2-lon-napp2:statd:callhome.nse.ak.check.failed:EMERGENCY]: Callhome for AuthenticationKeyCheckFailed, disk "0n.1".
[ec2-lon-napp1:statd:callhome.nse.ak.check.failed:EMERGENCY]: Callhome for AuthenticationKeyCheckFailed, disk "0n.10".

使用可能なパスフレーズを使用してOnboard Key Manager(OKM)を同期しようとして失敗しました:

security key-manager onboard sync
Error: command failed: Cluster-wide passphrase is incorrect.

その後のディスク暗号化の変更(data-key-idを0x0に設定)の試行も認証エラーで失敗しました:

ERROR disk.encryptCmdFailed: Encrypting disk 0n.0 failed disk encrypt modify command with error status Could not authenticate with disk. (0xe)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.