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Veeam Backupが「Failed to access share root mapping attributes」というエラーで失敗する

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Category:
ontap-9
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nas
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環境

  • ONTAP 9
  • Veeam
  • CIFS / SMB

問題

  • Veeam Backupがクライアントで以下のエラーで失敗する:

[29.06.2023 12:21:59.354]  Error Failed to access share root mapping attributes. Mapping:
[\\?\UNC\192.xxx.0.27\Marketing\.snapshot\VeeamSourceSnapshot_File_Backup_Job_HS.2023-06-29_1221]
(Veeam.Backup.Common.CCppComponentException)
[29.06.2023 12:21:59.354]  Error           in c++: Error code: 0x00000003
[29.06.2023 12:21:59.354]  Error           in c++: Failed to check share access. Share:[\\?\UNC\192.xxx.0.27\Marketing]

  • 監査ログに、Veeamアプリケーションがスナップショットを作成しようとすると、「Snapshot copies can only be created on read/write (RW) volumes".」というエラーで失敗することが示されています
  • パケット トレースは、CREATE 要求のエラー STATUS_OBJECT_PATH_NOT_FOUNDを示しています:

    17 2023-07-06 07:06:12.998907 172.xxx.0.20 192.xxx.0.27 SMB2 0  Tree Connect Request Tree: \192.xxx.0.27HYNDS BCP and DR$
    18 2023-07-06 07:06:12.999388 192.xxx.0.27 172.xxx.0.20 SMB2 0  Tree Connect Response
    21 2023-07-06 07:06:13.000052 172.xxx.0.20 192.xxx.0.27 SMB2 0  Create Request File: .snapshotVeeamSourceSnapshot_File_Backup_Job_HS.2023-07-06_1332
    22 2023-07-06 07:06:13.000421 192.xxx.0.27 172.xxx.0.20 SMB2 0  Create Response, Error: STATUS_OBJECT_PATH_NOT_FOUND

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