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ONTAP システムマネージャがERR_SSL_PROTOP_ERRORでロードできません

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環境

  • ONTAP System Manager(OSM)9.9以降
  • Security Assertion Markup Language(SAML)
  • FIPSモード(オプション)
  • ONTAP AVコネクタ(オプション)

問題

  • OSMのアップグレード後、頻繁にページのロードに失敗する
  • ブラウザエラー:  ERR_SSL_PROTOCOL_ERROR またはSSL_ERROR_RX_MALFORMED_CERTIFICATE
  • System ManagerのURLに移動して収集されたパケットトレースには、クラスタからの次のパケットが表示されます。

    475 2022-08-24 18:12:00.626881 10.222.5.120 10.103.229.110 TLSv1.2 158 Server Hello, Certificate, Alert (Level: Fatal, Description: Internal Error)
    TLSv1.2 Record Layer: Handshake Protocol: Certificate
    Content Type: Handshake (22)
    Version: TLS 1.2 (0x0303)
    Length: 7
    Handshake Protocol: Certificate
    Handshake Type: Certificate (11)
    Length: 3
    Certificates Length: 0

  • ブラウザでサイト情報を確認すると、証明書情報が表示されない

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