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システムに接続されているデバイスが機能していないというエラーでXCP SMBコピーが失敗する

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netapp-xcp<a>2009677045</a>
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環境

  • XCP SMB
  • ONTAP 9
  • Symantec Protection Engine

問題

  • デスティネーション共有にファイルを作成するときに、XCP SMBコピーが次のエラーで失敗します。

failed to copy "folder\filename": (31, 'CreateFile', 'A device attached to the system is not functioning.')

  • 「Scan-failed」イベントはvscan show-eventsコマンドで報告されます。

::*> vscan show-events -vserver svm1 -instance
                           Node: node1
                        Vserver: svm1
                         Server: 10.x.x.x
                     Event Type: scan-failed
                      File Path: \vol\folder\filename.txt
                Vscanner Vendor: symantec protection engine
               Vscanner Version: 20230701.7
       Server Disconnect Reason: -
Vserver LIF Used for Connection: 10.x.x.x
        Scan Engine Status Code: 333300001

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