サービスプロセッサの API サービスが応答しないため、コマンドがタイムアウトして AutoSupport が切り捨てられます
環境
- FAS2720
- FAS2750
- ONTAP 9
- Baseboard Management Controller（BMC）
問題
- プラットフォームサブシステムデータの AutoSupport 収集が 120 秒後にタイムアウトになります
cluster::*> system node autosupport manifest show -status *-limit -fields subsys,status,error,time-collected -subsys !log_files -time-collected >120000
node seq-num prio-num subsys time-collected status error
-------------- ------- -------- -------- -------------- ------------------------------- -----
node-01 812 49 platform 125315 collection-truncated-time-limit
node-01 804 133 platform 125300 collection-truncated-time-limit
node-01 797 49 platform 125197 collection-truncated-time-limitsystem node power showsystem node environment sensors showコマンドは、 120 秒後に、およびタイムアウトします。
cluster::*> system node environment sensors show -node node-01
Warning: Unable to list entries on node node-01. The Service Processor on node "node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
Error: show failed: The Service Processor on node "node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.または
Warning: Unable to list entries on node node-01. SP API service is not available on node "node-01".
Check SP firmware version and Data Ontap(R) version.Error: show failed: SP API service is not available on node
"node-01". Check SP firmware version and Data Ontap(R) version.