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サービスプロセッサの API サービスが応答しないため、コマンドがタイムアウトして AutoSupport が切り捨てられます

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63
Visibility:
Public
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Category:
fas-systems
Specialty:
hw
Last Updated:

環境

  • FAS2720
  • FAS2750
  • ONTAP 9
  • Baseboard Management Controller(BMC)

問題

  1. プラットフォームサブシステムデータの AutoSupport 収集が 120 秒後にタイムアウトになります
cluster::*> system node autosupport manifest show -status *-limit -fields subsys,status,error,time-collected  -subsys !log_files -time-collected >120000
node           seq-num prio-num subsys   time-collected status error
-------------- ------- -------- -------- -------------- ------------------------------- -----
node-01       812     49      platform 125315         collection-truncated-time-limit
node-01       804     133      platform 125300        collection-truncated-time-limit
node-01       797     49       platform 125197         collection-truncated-time-limit
 
  1. system node power showsystem node environment sensors show コマンドは、 120 秒後に、およびタイムアウトします。
cluster::*> system node environment sensors show -node node-01

Warning: Unable to list entries on node node-01. The Service Processor on node "node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.

Error: show failed: The Service Processor on node "node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
または
Warning: Unable to list entries on node node-01. SP API service is not available on node "node-01". 
    Check SP firmware version and Data Ontap(R) version.

Error: show failed: SP API service is not available on node
    "node-01". Check SP firmware version and Data Ontap(R) version.

 

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