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AFF A700s CECC :修正可能なマシンチェックエラーが間違った DIMM に対して報告されています

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環境

  • AFF A700s
  • ONTAP 9
    • ONTAP 9.1P17 以前
    • ONTAP 9.3P11 以前
    • ONTAP 9.4P6 以前

問題

交換後も、同じ DIMM で CECC エラーが報告される。

system health alert showこのコマンドは、クラスタ上で次のようなエラーを報告します。

Node           xxxxxx
Monitor         controller
Alert ID         CriticalCECCCountMemErrAlert
Alerting Resource    DIMM-x
Subsystem        Memory
Indication Time     Tue Oct 09 12:24:36 2018
Perceived Severity    Critical
Probable Cause      DIMM_Degraded
Description       The DIMM has degraded, leading to memory errors.

The following are corrective actions:

1. Contact technical support to obtain a new DIMM of the same specification
2. If possible, perform a takeover of this node and bring the node down for maintenance
3. Refer to the DIMM replacement guide for your given hardware platform to replace the DIMM
4. Bring the storage system online

Possible Effect:
Memory issues can lead to a catastrophic system panic, which can lead to data downtime on the node.


EMS ログ

[?] Tue Oct 09 12:24:36 IST [xxxx: mgwd: callhome.hm.alert.critical:alert]: Call home for Health Monitor process nphm: CriticalCECCCountMemErrAlert[DIMM-x].

に次のようなメッセージが表示され、特定の DIMM で CECC エラーが報告されます。通常、この DIMM の交換が推奨されます。
ただし、交換後でも、同じ DIMM のエラーがクラスタから報告されることがあります。

 

 

 

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