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OnCommand APIサーバに接続できません

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環境

OnCommand APIサービス2.x

問題

お客様のいずれかのWindowsマシンからOnCommand APIサーバに接続できません。

URLを使用してAPIにアクセスしようとしたときに、以下のエラーが発生しました: https://<API_server_IP>:port/api/1.0/ontap/clusters

{\"Exception\":{\"ClassName\":\"System.Net.WebException\",\"Message\":\"Unable to connect to the remote server\",\"Data\":null,\"InnerException\":{\"NativeErrorCode\":10060,\"ClassName\":\"System.Net.Sockets.SocketException\",\"Message\":\"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond\",\"Data\":null,\"InnerException\":null,\"HelpURL\":null,\"StackTraceString\":\" at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)\\r\\n at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)\\r\\n at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nInternalEndConnect\\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\\nSystem.Net.Sockets.Socket\\nVoid InternalEndConnect(System.IAsyncResult)\",\"HResult\":-2147467259,\"Source\":\"System\",\"WatsonBuckets\":null},\"HelpURL\":null,\"StackTraceString\":\" at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)\\r\\n at RestSharp.Http.GetRawResponseAsync(IAsyncResult result, Action`1 callback)\\r\\n at RestSharp.Http.ResponseCallback(IAsyncResult result, Action`1 callback)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nEndGetResponse\\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\\nSystem.Net.HttpWebRequest\\nSystem.Net.WebResponse EndGetResponse(System.IAsyncResult)\",\"HResult\":-2146233079,\"Source\":\"System\",\"WatsonBuckets\":null},\"StatusCode\":0}", "correlationId":"23586d84-b3ce-474d-a0c6-356900469abd" }
 

 

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