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ONTAPのアップグレード後にUnified Managerで「The cluster is not reachable」というエラーが表示される

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環境

ONTAP®9 OnCommand®Unified Manager(UM)

問題

  • クラスタONTAPの最近のアップグレードがありました
  • UM Web UIの [Dashboard]>[Cluster View]>[Monitoring Status] セクションには、次のエラーメッセージが表示されます。

The cluster <cluster name> is not reachable. Cluster cannot be reached. Ensure that there is network connectivity to the cluster. The following settings must also be configured correctly for the cluster: hostname or cluster-management IP address, protocol, and port. If the issue persists, contact technical support.

  • この ocumserver.log ファイルには、次のエラーメッセージが含まれています。

2018-11-06 05:06:32,139 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Ignoring PACKAGE_CHANGED at updateTime Tue Nov 06 05:06:27 MST 2018, previous foundation poll at pollStartTime Fri Oct 05 09:43:04 MDT 2018 still being processed for ds=1(#####), adding to the droppedJmsDataSources list

2018-11-06 05:06:32,490 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Previous foundation poll at pollStartTime Fri Oct 05 09:43:04 MDT 2018 ongoing for ds=1(###), adding to the droppedJmsDataSources list

注: RHEL/Windowsログの収集方法(サポートバンドル) Microsoft Windows 上の Active IQ Unified Manager からまたは OVA の記事を参照してサポートバンドルを生成し ocumserver.log<support bundle name>\server ディレクトリ内のファイルを検索してください。

 

 

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