メインコンテンツまでスキップ

AIQUMサポートバンドルの収集が完了せず、アーカイブ状態

  1. 最後の更新
  2. PDFとして保存
Views:
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager<a>2010004492</a>
Specialty:
om
Last Updated:

環境

ActiveIQ Unified Manager仮想アプライアンス（AIQUM）9.6以降（OVA）

問題

  • AIQUMサポートバンドルの収集が完了せず、ファイルのアーカイブ状態のみのままになる
  • AutoSupportログから、次のエラーが表示されます。
2024-04-04 06:12:35,745 DEBUG [main] [c.n.d.a.AutoSupportMain] AutoSupport thread main failed.
java.lang.RuntimeException: java.io.IOException: Cannot run program "/bin/sh" (in directory "/support"): error=2, No such file or directory
Caused by: java.io.IOException: Cannot run program "/bin/sh" (in directory "/support"): error=2, No such file or directory
at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128)
at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071)
at com.netapp.common.execution.AbstractShellExecutor.doExecute(AbstractShellExecutor.java:93)
... 8 common frames omitted
Caused by: java.io.IOException: error=2, No such file or directory

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.