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AIQUMサポートバンドルの収集が完了せず、アーカイブ状態

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環境

ActiveIQ Unified Manager仮想アプライアンス（AIQUM）9.6以降（OVA）

問題

  • AIQUMサポートバンドルの収集が完了せず、ファイルのアーカイブ状態のみのままになる
  • AutoSupportログから、次のエラーが表示されます。
2024-04-04 06:12:35,745 DEBUG [main] [c.n.d.a.AutoSupportMain] AutoSupport thread main failed.
java.lang.RuntimeException: java.io.IOException: Cannot run program "/bin/sh" (in directory "/support"): error=2, No such file or directory
Caused by: java.io.IOException: Cannot run program "/bin/sh" (in directory "/support"): error=2, No such file or directory
at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128)
at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071)
at com.netapp.common.execution.AbstractShellExecutor.doExecute(AbstractShellExecutor.java:93)
... 8 common frames omitted
Caused by: java.io.IOException: error=2, No such file or directory

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