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WindowsでAIQUMのアップグレードが失敗し、ウィザードが中断されましたというエラーが表示されます

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環境

  • ActiveIQ Unified Manager（AIQUM）9.13以降
  • アップグレード
  • Windows OS

問題

  • 9.13から9.16へのAIQUMアップグレードが失敗する
  • インストーラのエラー：The wizard was interrupted before ActiveIQ Unified Manager could be completely installed.
  • ウィルス対策は無効です
  • Windowsイベントビューアが次のようにエラーをトリガーしました： Failed to end a windows installer transaction. Error 5 occurred while ending the transaction. Event ID 1043

 

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