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Active IQ Unified Manager がクラスタを追加できません。理由 証明書の読み取り中にタイムアウトになりました

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環境

  • ActiveIQ Unified Manager ( UM ) 9.6
  • ActiveIQ Unified Manager ( UM ) 9.7
  • OnCommand Unified Manager ( UM ) 9.5 以下

問題

UM Failed to fetch the HTTPS certificate from xx.xx.xx.xx. Enter a valid Host name or Portにクラスタを追加するときに、が失敗します。
 
ocumserver.log 、証明書の取得時にタイムアウトが発生していることを示しています。
2020-05-08 21:14:00,331 ERROR [admin] [default task-1054] [c.n.o.r.c.s.i.ClusterConnectionService] Certificate fetch error : connect timed out
2020-05-08 21:14:00,331 ERROR [admin] [default task-1054] [c.n.o.r.m.e.GlobalExceptionHandler] Unable to fetch certificate for xx.xx.xx.xx.
 
diag shell: vApp / OVA インスタンスのログにアクセスするには、にログインする必要があります。手順については、 KB :『 How to access ActiveIQ Unified Manager Virtual Machine ( OVA ; Active IQ Unified Manager 仮想マシン) DIAG shell 』を参照してください
 
ocumserver.log は次のパスにあります。
Linux ( RHEL / CentOS / vApp ): /var/log/ocum
Windows (デフォルトパス): C:\ProgramData\NetApp\OnCommandAppData\ocum\log

 

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