Unified Managerでサポートバンドルを生成できない
環境
- Unified Manager
- Windows Server
問題
Creating support bundle archive... Adding file to archive: mysql Adding file to archive: manifest.xml Adding file to archive: server Adding file to archive: x-headers-data.txt Adding file to archive: diagnostics Adding file to archive: acquisition Adding file to archive: threadDump.txt Adding file to archive: jboss Adding file to archive: saml_sp_metadata.xml Adding file to archive: server.properties Adding file to archive: system Adding file to archive: failed-jobs Support bundle has been created
ただし、通常保存されているフォルダにはサポートバンドルがありません。また、他の場所でサポートバンドルを見つけることもできません。
GUIでサポートバンドルを生成するときに、しばらくすると次のエラーメッセージが表示されます。 "Support bundle could not be generated."
ocum-error.log で：
Error creating archive D:\ProgramData\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20240826_142814_785.7z:'C:\Program' is not recognized as an internal or external command, operable program or batch file.
ocumserver.log で：
2024-09-11 13:59:27,514 ERROR [admin] [job-543] [Generate support bundle|GENERATE_SUPPORT_BUNDLE] [com.netapp.dfm.job.JobEngine] Error executing job [...]
java.lang.Runtimefxception: Error creating archive D:\Programdata\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20248911_135784_715.72: *C:\Program’ is not recognized as an internal or external command, operable program or batch file.
at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver.addFilesToArchive(P7ZipArchiver. java:149)
at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver. createArchive(P7ZipArchiver.java:84)