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Windows向けUnified Manager 9.12から9.13P1へのアップグレードがdfm-app.warで失敗します。エラー:「Unable to get CN from the server certificate」

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環境

Active IQ Unified Manager(UM)9.13P1(Windows)

問題

  • Unified Manager 9.12から9.13P1へのアップグレードを実行すると、インストーラが「Waiting for services to start」ステップに進み、時間が経つとタイムアウトします。
  • アップグレードが完了せず、「NetApp Active IQ管理サーバサービス」を手動で開始しようとすると失敗します。
  • [INSTALL_DRIVE]:\ProgramData\NetApp\OnCommandAppData\ocie\log\server.log ファイルには、次のエラーメッセージが表示されます。
    2024-05-09 11:34:09,843 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 102) MSC000001: Failed to start service jboss.deployment.unit."dfm-app.war".undertow-deployment: org.jboss.msc.service.StartException in service jboss.deployment.unit."dfm-app.war".undertow-deployment: java.lang.RuntimeException: java.lang.IllegalArgumentException: Unable to get CN from the server certificate.
  • [INSTALL_DRIVE]:\ProgramData\NetApp\OnCommandAppData\ocie\log\server-mega.log ファイル内には、さらに次のエラーメッセージが表示されます。
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - File C:\Program Files\NetApp\essentials\bin\elytronstore.ps1 cannot be loaded. The file C:\Program 
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - Files\NetApp\essentials\bin\elytronstore.ps1 is not digitally signed. You cannot run this script on the current 
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - system. For more information about running scripts and setting execution policy, see about_Execution_Policies at 
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - https:/go.microsoft.com/fwlink/?LinkID=135170.
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) -    + CategoryInfo      : SecurityError: (:) [], ParentContainsErrorRecordException
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) -    + FullyQualifiedErrorId : UnauthorizedAccess

 

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