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永続的キャッシュバックアップデバイスで、StorageGRIDバックエンドEシリーズアプライアンス上の古いAutoSupportの自動ケースオープンに失敗しました

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環境

  • StorageGRID SG5712
  • EシリーズASUPを最近有効にしました
  • SANtricity OS 11.60.2R1

問題

  • 永続的キャッシュバックアップデバイスで、2年以上前にイベントがトリガーされたときに、NetAppサポートによって自動サポートケースがオープンされませんでした
  • SG5712のバックエンドEシリーズコントローラに対してAutoSupportがアクティブ化され、設定されました。
 
2024年現在のステータス:
 
StorageArrayProfile.txt

Cache Backup Device
Status:           Optimal
Type:            SATA flash drive
Location:          Controller A, Connector SATA 1
Capacity:          8,192 MB
Wear Life Used:       0%
Endurance Remaining:     100%
P/E Cycles:         22
Events triggered on 2022

メジャーイベントログ:

A:7/8/22, 7:50:39 PM (19:50:39) 472 7500 Persistent cache backup device has failed - Shelf 99, Controller 1 <--CRITICAL
A:7/8/22, 7:50:38 PM (19:50:38) 471 7500 Persistent cache backup device has failed - Shelf 99, Controller 1 <--CRITICAL

A:7/8/22, 7:50:38 PM (19:50:38) 470 1012 Destination driver error - Shelf 99, Controller 1
----> Fail Reason: Last Error, Satfd: 0x2-5/fe/fe - Channel 5
----> Error#1: Satfd: 0x2-5/fe/fe, Ch:5, Next:Fail command;
A:7/8/22, 7:50:35 PM (19:50:35) 469 2129 Cache backup device error - Shelf 99, Bay A
A:7/8/22, 7:50:35 PM (19:50:35) 468 2129 Cache backup device error - Shelf 99, Bay A
A:7/8/22, 7:50:35 PM (19:50:35) 467 210a Controller cache not enabled or was internally disabled - Shelf 99, Bay A - Event: BAD BBU,Controller not Optimal,Insufficient Cache Backup Device Capacity-0
A:7/8/22, 7:50:35 PM (19:50:35) 466 211f Insufficient cache backup device capacity - Shelf 99, Bay A <--CRITICAL
A:7/8/22, 7:50:35 PM (19:50:35) 465 7500 Persistent cache backup device has failed - Shelf 99, Controller 1 <--CRITICAL

 

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