ストレージコントローラの SANtricity OS のアップグレードが RuntimeError によって失敗します SYSTEM_ERR

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環境

StorageGRID アプライアンス 11.4

問題

ストレージコントローラの SANtricity OS のアップグレードが次のエラーで失敗する：

Error: Fatal installation failure - SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier

gdu-server.log のプライマリ管理ノードでエラーが表示される。

INFO -- gdu-server: Invalidating any staged SANtricity OS on <NODE> INFO -- gdu-server: 1% SANtricity OS staging done. INFO -- gdu-server: Staging SANtricity OS on <NODE> INFO -- gdu-server: 2% SANtricity OS staging done. INFO -- gdu-server: Staging SANtricity OS on <NODE> INFO -- gdu-server: WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier INFO -- gdu-server: WARNING -- Failed to get currently selected qualifier name for union. Assuming none. INFO -- gdu-server: Traceback (most recent call last): INFO -- gdu-server: File "/usr/local/bin/eos-upgrader.py", line 689, in <module> INFO -- gdu-server: rc = api.loadControllerFirmware(firmware_descriptor, ret) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1966, in _call_interface INFO -- gdu-server: return self._rpc_request(t["value"], t["max_wait"], in_obj, out_obj, t["req_auth"]) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 2111, in _rpc_request INFO -- gdu-server: r._do_unpack(un) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 905, in _do_unpack INFO -- gdu-server: field._do_unpack(my_unpacker) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1211, in _do_unpack INFO -- gdu-server: selected_qual._do_unpack(my_unpacker) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1211, in _do_unpack INFO -- gdu-server: selected_qual._do_unpack(my_unpacker) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 905, in _do_unpack INFO -- gdu-server: field._do_unpack(my_unpacker) INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1196, in _do_unpack INFO -- gdu-server: qname = self._selected_qual_name() INFO -- gdu-server: File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1086, in _selected_qual_name INFO -- gdu-server: self, self._descriminator_instance)) INFO -- gdu-server: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful. Invalidating any staged SANtricity OS. 1% SANtricity OS staging done. 2% SANtricity OS staging done. WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier WARNING -- Failed to get currently selected qualifier name for union. Assuming none. Traceback (most recent call last): File "/usr/local/bin/eos-upgrader.py", line 689, in <module> rc = api.loadControllerFirmware(firmware_descriptor, ret) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1966, in _call_interface return self._rpc_request(t["value"], t["max_wait"], in_obj, out_obj, t["req_auth"]) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 2111, in _rpc_request r._do_unpack(un) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 905, in _do_unpack field._do_unpack(my_unpacker) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1211, in _do_unpack selected_qual._do_unpack(my_unpacker) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1211, in _do_unpack selected_qual._do_unpack(my_unpacker) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 905, in _do_unpack field._do_unpack(my_unpacker) File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1196, in _do_unpack qname = self._selected_qual_name() File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1086, in _selected_qual_name self, self._descriminator_instance)) RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier ERROR -- gdu-server: SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError) ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:1063:in `install' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:319:in `apply_to_node' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:303:in `apply_to_grid' INFO -- gdu-server: Software update task complete at <TIMESTAMP> ERROR -- gdu-server: Failed to apply SANtricity OS to <NODE>: Fatal installation failure - SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier ERROR -- gdu-server: Failure occurred during Software Update ERROR -- gdu-server: #<Bycast::Tasks::GduServer::SoftwareUpdate::LocalizedError: key: "software_update.error", options: {:type=>"SANtricity OS", :reason=>"Failed to apply the update to one or more nodes"} > ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:430:in `finish' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:1221:in `finish' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:333:in `rescue in apply_to_node' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:316:in `apply_to_node' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:303:in `apply_to_grid' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:262:in `call' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/gdu-server.rb:340:in `process_request' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/gdu-server.rb:208:in `block in serve' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/gdu-server.rb:207:in `each' ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/gdu-server.rb:207:in `serve' ERROR -- gdu-server: /var/lib/gems/2.5.0/gems/gserver-0.0.1/lib/gserver.rb:268:in `block (2 levels) in start'

/base-os-logs/var/log/eos-system-status でエラー SYSTEM_ERR が繰り返し表示されるノードは次のとおりです。

Error while running status update. Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier Error connecting to SYMbolAPI. Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier

web-server-trace-log.txt ストレージコントローラから出力が表示され、 WebServer サービスが定期的に再起動されることを意味します。これは 10 分おきに行われます。

INFO [main] c.l.a.w.s.WebServer [WebServer.java:2292] [requestId=0, deviceId=N/A] stdout: Starting web server