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StorageGRID Eシリーズコントローラファームウェアのアップグレードが停止する「ストレージコントローラOSはSANtricityをサポートしていません」

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環境

StorageGRID 11.4以降

問題

 StorageGRID GUIを使用してSANtricityコントローラファームウェアをアップグレードすると、次のエラーメッセージが表示されて失敗します。

  • GUIエラー:
    • エラー:致命的なインストールエラー- SANtricity OSのステージングに失敗しました。エラー:失敗。ソフトウェア問題が原因で、ストレージコントローラOSでSANtricity OSのアップグレードがサポートされません。カスタマーテクニカルサポートにお問い合わせください。 

Image.pngの例

  • gdu-server.log エラー: 
    • I, [2020-11-12T23:14:39.459123 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
    • I, [2020-11-12T23:14:39.533166 #23131] INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.60.2R1_280x_5f10a26f.dlp localhost 2>&1'` on NODE_NAME
    • I, [2020-11-12T23:14:40.931587 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
    • I, [2020-11-12T23:14:40.931670 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS.
    • I, [2020-11-12T23:14:40.931709 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS on NODE_NAME
    • I, [2020-11-12T23:14:41.081520 #23131] INFO -- gdu-server: ERROR -- Invalidating staged firmware failed due to AUTH failure. This version of Santricity OS does not support upgrade over UTM.
  • gdu-server.log NVSRAMの不一致エラー:
    • [2024-10-16T19:56:04.848612 #24724] ERROR -- gdu-server: Invalid filename "N280X-881834-D01.dlp".
      [2024-10-16T19:56:04.848967 #24724] ERROR -- gdu-server: Failure occurred during Software Update
      [2024-10-16T19:56:04.849017 #24724] ERROR -- gdu-server: #<Bycast::Tasks::GduServer::SoftwareUpdate::LocalizedError: key: "santricity_os.validation_error", options: {:reason=>"Invalid filename \"N280X-881834-D01.dlp\"."} >

 

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