StorageGRIDアプライアンスのストレージコントローラのドライブ全体に1つのドロワーで障害が発生した

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Category:: storagegrid<a>2009792140</a>

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環境

WUH7218AL5204製品IDドライブ
NE02ファームウェア
SG6060 の設計
外付けシェルフを搭載したストレージコントローラ
ディスクプールがデグレード状態です

問題

1台の外付けドロワーシェルフのすべてのドライブに障害が発生しました。
ドロワー自体は最適な状態ですが、ドロワーのすべてのドライブが障害状態とマークされています。

サポートバンドル（state-capture-data）

0, 5, 0 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 1 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 2 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 3 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 4 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 5 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 6 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 7 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 8 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 9 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 10 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
 0, 5, 11 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA

書き込みエラーが原因ですべてのドライブで障害が発生した可能性があり、チェック条件はありません。

サポートバンドル（メジャーイベントログ）

B:10/11/23, 5:41:15 AM (05:41:15) 6814 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 6 B:10/11/23, 5:41:15 AM (05:41:15) 6813 226c Drive failure - Shelf 0, Drawer 5, Bay 6 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 5DJSRxxx <--CRITICAL B:10/11/23, 5:41:15 AM (05:41:15) 6812 2226 Drive spun down - Shelf 0, Drawer 5, Bay 6 B:10/11/23, 5:41:14 AM (05:41:14) 6811 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 10 B:10/11/23, 5:41:14 AM (05:41:14) 6810 226c Drive failure - Shelf 0, Drawer 5, Bay 10 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG22xxx <--CRITICAL B:10/11/23, 5:41:14 AM (05:41:14) 6809 2226 Drive spun down - Shelf 0, Drawer 5, Bay 10 B:10/11/23, 5:41:14 AM (05:41:14) 6808 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 11 B:10/11/23, 5:41:14 AM (05:41:14) 6807 226c Drive failure - Shelf 0, Drawer 5, Bay 11 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4BH9xxxx <--CRITICAL B:10/11/23, 5:41:14 AM (05:41:14) 6806 2226 Drive spun down - Shelf 0, Drawer 5, Bay 11 B:10/11/23, 5:41:12 AM (05:41:12) 6805 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 8 B:10/11/23, 5:41:12 AM (05:41:12) 6804 226c Drive failure - Shelf 0, Drawer 5, Bay 8 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG1Pxxx <--CRITICAL B:10/11/23, 5:41:12 AM (05:41:12) 6803 2226 Drive spun down - Shelf 0, Drawer 5, Bay 8 B:10/11/23, 5:41:12 AM (05:41:12) 6802 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 9 B:10/11/23, 5:41:12 AM (05:41:12) 6801 226c Drive failure - Shelf 0, Drawer 5, Bay 9 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG2Uxxx <--CRITICAL B:10/11/23, 5:41:12 AM (05:41:12) 6800 2226 Drive spun down - Shelf 0, Drawer 5, Bay 9 B:10/11/23, 5:41:10 AM (05:41:10) 6799 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 7 B:10/11/23, 5:41:10 AM (05:41:10) 6798 226c Drive failure - Shelf 0, Drawer 5, Bay 7 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 5DJVYxxx <--CRITICAL B:10/11/23, 5:41:10 AM (05:41:10) 6797 2226 Drive spun down - Shelf 0, Drawer 5, Bay 7 B:10/11/23, 5:41:10 AM (05:41:10) 6796 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 0 B:10/11/23, 5:41:10 AM (05:41:10) 6795 226c Drive failure - Shelf 0, Drawer 5, Bay 0 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4BG9xxxx <--CRITICAL B:10/11/23, 5:41:10 AM (05:41:10) 6794 2226 Drive spun down - Shelf 0, Drawer 5, Bay 0 B:10/11/23, 5:41:08 AM (05:41:08) 6793 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 5 B:10/11/23, 5:41:08 AM (05:41:08) 6792 226c Drive failure - Shelf 0, Drawer 5, Bay 5 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG2Uxxx <--CRITICAL B:10/11/23, 5:41:08 AM (05:41:08) 6791 2226 Drive spun down - Shelf 0, Drawer 5, Bay 5 B:10/11/23, 5:41:08 AM (05:41:08) 6790 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 1 B:10/11/23, 5:41:08 AM (05:41:08) 6789 226c Drive failure - Shelf 0, Drawer 5, Bay 1 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxx; SN: 4YG1Axxx <--CRITICAL