ハードウェアPCIeエラーにより、StorageGRID アプライアンスで予期しないリブートが発生しました

最後の更新
PDFとして保存

Views:

Visibility:: Public

Votes:: 0

Category:: storagegrid<a>SGRID</a><a>Reboot</a><a>SG5700</a><a>Unexpected</a><a>2009354280</a>

Specialty:: sgrid

Last Updated:

環境

NetApp StorageGRIDアプライアンスSG5700
NetApp StorageGRIDアプライアンスSG6000
NetApp StorageGRIDアプライアンスSG100 / 1000

問題

StorageGRIDから予期しないノードのリブートが報告される。

BMCログから、次の情報が報告される場合があります。

[Information] [Extended PCIe Error] [OEM Record C0] ManufacturerID:000315/ VID:8086/ DID:2030/ ErrorID 1:51/ SlotNo : 1-1 [Information] [Extended PCIe Error] [OEM Record C0] ManufacturerID:000315/ VID:8086/ DID:2030/ ErrorID 1:24/ SlotNo : 1-1 [Critical] [PCIe Error] [Critical Interrupt] Bus Fatal (Bus17/Dev0/Fun0) - Asserted [Critical] [Critical INT] [Critical Interrupt] Software NMI - Asserted

base-os-logs/run/mount-tmp/pge-actv-root/var/log/syslog StorageGRIDサポートバンドルから：

Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.860304] BERT: Error records from previous boot: Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.865158] [Hardware Error]: event severity: fatal Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.870009] [Hardware Error]: Error 0, type: fatal Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.874859] [Hardware Error]: section_type: PCIe error Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.880142] [Hardware Error]: port_type: 4, root port Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.885337] [Hardware Error]: version: 1.16 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.889669] [Hardware Error]: command: 0x0010, status: 0x0000 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.895557] [Hardware Error]: device_id: 0000:00:02.2 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.900752] [Hardware Error]: slot: 0 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.904563] [Hardware Error]: secondary_bus: 0x00 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.909412] [Hardware Error]: vendor_id: 0x8086, device_id: 0x6f06 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.915732] [Hardware Error]: class_code: 000604 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.920495] [Hardware Error]: bridge: secondary_status: 0x0000, control: 0x0000 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.927937] [Hardware Error]: aer_uncor_status: 0x00000000, aer_uncor_mask: 0x00000000 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.935983] [Hardware Error]: aer_uncor_severity: 0x00062030 Nov 1 05:06:44 StorageGRID-PGE kernel: [ 4.941785] [Hardware Error]: TLP Header: 00000000 00000000 00000000 0000000