ストレージコントローラの SANtricity OS のアップグレードが RuntimeError によって失敗します SYSTEM_ERR

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Category:: storagegrid<a>2008658465</a>

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環境

NetApp StorageGRID 11.4 以降
NetApp StorageGRID アプライアンス

問題

ストレージコントローラのSANtricity OSのアップグレードが次のエラーで失敗する：

Error: Fatal installation failure - SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier

gdu-server.log のプライマリ管理ノードでエラーが表示される。

INFO -- gdu-server: Invalidating any staged SANtricity OS on <NODE> INFO -- gdu-server: 1% SANtricity OS staging done. INFO -- gdu-server: Staging SANtricity OS on <NODE> INFO -- gdu-server: 2% SANtricity OS staging done. INFO -- gdu-server: Staging SANtricity OS on <NODE> INFO -- gdu-server: WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier INFO -- gdu-server: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful. Invalidating any staged SANtricity OS. 1% SANtricity OS staging done. 2% SANtricity OS staging done. ERROR -- gdu-server: SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError) INFO -- gdu-server: Software update task complete at <TIMESTAMP> ERROR -- gdu-server: Failed to apply SANtricity OS to <NODE>: Fatal installation failure - SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier ERROR -- gdu-server: Failure occurred during Software Update

/base-os-logs/var/log/eos-system-status でエラー SYSTEM_ERR が繰り返し表示されるノードは次のとおりです。

Error while running status update. Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier Error connecting to SYMbolAPI. Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier

web-server-trace-log.txt ストレージコントローラの出力に次のような情報が表示される場合、WebServerサービスは10分おきに定期的に再起動されます。

INFO [main] c.l.a.w.s.WebServer [WebServer.java:2292] [requestId=0, deviceId=N/A] stdout: Starting web server