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E シリーズでは手動で ASUP をトリガーしていますが、スケジュールされた /AOD では機能しません

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e-series-santricity-management-software<a>Eシリーズ</a><a>ASUP配信エラー</a><a>2009081519</a>
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環境

  • NetApp SANtricity OS 11.30以降
  • http/https配信方法で設定されたAutoSupport

問題

  • お客様は手動でトリガーされたASUPを送信できますが、スケジュールされたASUP（毎日または毎週）が失敗します。
  • 次のエラーがに表示され web-server-trace-log-B.7z ますが、には表示されません web-server-trace-log-A.7z。
    • java.net.UnknownHostException: mysupport.netapp.com
    • ASUP Upload Host InetSocketAddress is unresolved.


 

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