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Cisco サポート契約と CCOID の関連付けの失敗

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環境

  • ネットアップから購入した Cisco MDS スイッチおよび Nexus スイッチ
  • 有効な Cisco SmartNet Total Care ( SNTC )サポート契約

問題

  • Cisco Technical Assistance Center ( TAC )でケースを上げることができない
  • お客様がシスコサポート契約番号を Cisco.com アカウント( CCOID )に追加または関連付けた
  • サポート契約の関連付けがエラーで失敗する

Unfortunately, your company/organization, CUSTOMER ORGANIZATION NAME, is not listed as entitled for this service contract. You will need to contact your supplier, contract provider or any entitled party for the contract and request from them either:

  • To associate the contract to your profile
  • To add your company to the entitled party list of the contract

 

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