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バッテリ電圧低下エラーが報告され、HW診断にBattery failedと表示される

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環境

  • FAS2820
  • ONTAP 9.14.1P1

問題

  • バッテリエラーは、新しくセットアップされたシステムの最初の起動中に報告されます。

  • 初回起動時に battery.voltageLow を表示します。

system log:

 WARNING:  The battery is experiencing a critical failure:
- Battery voltage is in critical state Without a working battery, the system cannot retain data  during a power outage, which can result in data loss.
Power down the system and verify that the battery is  properly installed.
To ignore this failure and boot the system in a mode  where data loss might occur, press 'c' followed by 'Enter' Oct 02 14:23:47

[localhost:nvmem.battery.voltageLow:EMERGENCY]: The NVMEM battery voltage is critically low (5200 mV). To prevent data loss, the system will shut down in 5 minutes.
[nvmem.battery.capLowCrit:EMERGENCY]: The NVMEM battery capacity is critically low (0 cycles). To prevent data loss, the system will shut down in 20 minutes.
 [callhome.battery.failure:EMERGENCY]: Call home for BATTERY (voltage critical low) CRITICAL.
[callhome.battery.failure:EMERGENCY]: Call home for BATTERY (remaining destage cycle is zero) CRITICAL.
Power outage protection flash de-staging: 0 cycles

  • battery.voltageLowエラーは時間の経過とともに解決しますが、HW Diagnosticsのバッテリ障害ステータスは引き続き「Failed」と表示されます。
  • Battery: FAILED
    Expect: 1 Present: 0
    Err: Command (ipmitool fru print 3) failed
    Name        PN           Version        
    Bat        None          None         

    Battery FRU (VPD) ID:0x3:

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