シャーシファンFRUが故障し、シャーシ構成が無効です
環境
- AFF A150
- ONTAP 9
- クラスタモード HA 構成
問題
- 両方のノードが同時に「シャーシファンFRU障害: 複数のファンが故障しました」と報告します。
HA Group Notification from Cluster-01 (CHASSIS FAN FRU FAILED: Multiple fans have failed) ERROR
HA Group Notification from Cluster-02 (CHASSIS FAN FRU FAILED: Multiple fans have failed) ERROR
- EMS エラーは複数のセンサーが利用できないことを示します:
[Cluster: env_mgr: callhome.c.fan.fru.fault:error]: Call home for CHASSIS FAN FRU FAILED: Multiple fans have failed
- 以下の試行では問題は解決されませんでした。アラートをクリアできません。
- BIOSとBMCファームウェアを最新バージョンにアップグレードしました。
- 両ノードのBMCを再起動しました。
- マザーボードを装着し直し、交換を試みました。新しいマザーボードを使用しても、装着後、すべてのノードが以下のエラーで起動できません。
Node A:
+++++++++++++++++++++++++++
Initializing System Memory ...
Loading Device Drivers ...
Waiting for SP ...
IPMI:Read midplane FRU common header:timeout
SP failure. Resetting SP from primary FW. This can take a few minutes
Waiting for SP ...
SP recovered successfully after a reset from primary FW image
Waiting for SP ...
IPMI:Read midplane FRU common header:failed
Configuring Devices ...
CPU = 2 Processor(s) Detected.
Intel(R) Xeon(R) CPU D-1557 @ 1.50GHz (CPU 0)
CPUID: 0x00050664. Cores per Processor = 12
CPU1 (CPU 1)
CPUID: 0x00000000. Cores per Processor = 0
32768 MB System RAM Installed.
SATA (AHCI) Device: ATP SATAIII mSATA AF120GSTHI-NT5
Boot Loader version 8.1.0
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.
BIOS POST Failure(s) detected: Failed to get FRU data. Abort AUTOBOOT
BMC Event log:
Record 120: Tue Jun 03 14:38:13.347240 2025 [ASUP.notice]: First notification email | (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) CRITICAL | Send failed
Record 121: Tue Jun 03 14:39:26.286753 2025 [ASUP.notice]: First notification email | (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) CRITICAL | Send failed
Node B:
+++++++++++++++++++++++++++
Starting program at 0xffffffff80348000
---<<BOOT>>---
NetApp Data ONTAP 9.14.1P1
random: registering fast source Intel Secure Key RNG
***************************************************
This platform is not supported in this release.
The system will now halt
***************************************************
BIOS Version: 11.21
Portions Copyright (C) 2014-2023 NetApp, Inc. All Rights Reserved.
Initializing System Memory ...
Loading Device Drivers ...
Waiting for SP ...
BIOS Version: 11.21
Portions Copyright (C) 2014-2023 NetApp, Inc. All Rights Reserved.
Initializing System Memory ...
Loading Device Drivers ...
Waiting for SP ...
IPMI:Read midplane FRU common header:timeout
SP failure. Resetting SP from primary FW. This can take a few minutes
Waiting for SP ...
SP recovered successfully after a reset from primary FW image
Waiting for SP ...
IPMI:Read midplane FRU common header:failed
Configuring Devices ...
CPU = 2 Processor(s) Detected.
Intel(R) Xeon(R) CPU D-1557 @ 1.50GHz (CPU 0)
CPUID: 0x00050664. Cores per Processor = 12
CPU1 (CPU 1)
CPUID: 0x00000000. Cores per Processor = 0
32768 MB System RAM Installed.
SATA (AHCI) Device: ATP SATAIII mSATA AF120GSTHI-NT5
Boot Loader version 8.1.0
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.
BIOS POST Failure(s) detected: Failed to get FRU data. Abort AUTOBOOT
BMC Event log:
Record 444: Tue Jun 03 14:45:55.696857 2025 [ASUP.notice]: First notification email | (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) CRITICAL | Send failed
Record 445: Tue Jun 03 14:47:08.277524 2025 [ASUP.notice]: First notification email | (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) CRITICAL | Send failed
4.クロスコントローラテストを実施した結果、シャーシの障害が明らかになりました。