NS224のNSM100モジュールは利用できません

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環境

NS224シェルフを搭載したすべてのAFFシステム
NSM100シェルフモジュール

問題

同じNSM100モジュールに接続された両方のノードでストレージポートが障害する

[node_name-1: kernel: netif.linkDown:info]: Ethernet e5a: Link down, check cable. [node_name-1: intr: netif.linkDown:info]: Ethernet e5a-30: Link down, check cable. [node_name-1: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device e5a.40.0.0L0: request failed after try #1: cdb 0xe2.

[node_name-2: kernel: netif.linkDown:info]: Ethernet e3b: Link down, check cable. [node_name-2: intr: netif.linkDown:info]: Ethernet e3b-30: Link down, check cable. [node_name-2: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device e3b.40.1.12L0: request failed after try #1: cdb 0xe2.

NS224シェルフへのパスが失われたことを報告するイベントメッセージ：

[node_name-1: nchmd: hm.alert.raised:alert]: Alert Id = NoPathToNSMB_Alert , Alerting Resource = 012345678910111213 raised by monitor node-connect [node_name-1: dsa_disc: shelf.config.tomixed:notice]: System has transitioned to a mixture of single path, multi-path or quad-path storage configurations.

または

EventMessage = warning event on node_name-1 (Disk Shelf Multipath Not Configured) ocumEventMessageDetails = Disk shelf has either one or no path connected to the node.

system health alert show出力：

Monitor node-connect Alert ID NoPathToNSMA_Alert Alerting Resource XXXXXXXXXXXXXXXXXXX Subsystem SAS-connect Indication Time Sun May 08 22:44:17 2022 Perceived Severity Major Probable Cause Cable_tamper Description Controller node_name-1 is connected only to module B of shelf 10.10 through port e3b. Corrective Actions 1. Consult the guide applicable to your NVMe storage shelf to review cabling rules for your system. 2. Connect controller node_name-1 to module A and module B of shelf 10.10. Possible Effect You will lose access to shelf 10.10 if module B fails.

system node run -node node_name-1 -command sysconfig -a 出力で、1つのパスがダウンし、「missing」モジュールが表示されています。

slot 0: 40G/100G Ethernet Controller CX5 e0c MAC Address: 00:11:22:33:44:55 (auto-100g_cr4-fd-up) QSFP Vendor: Molex QSFP Part Number: 112-00574 QSFP Serial Number: 99A0123456789 00.0.0: NETAPP X4011S172B3T8NTE NA56 3662.5GB 4160B/sect (S99YNA9MB00001) ... 00.0.23: NETAPP X4011S172B3T8NTE NA56 3662.5GB 4160B/sect (S99YNA9MB00024) Shelf 0: NS224NSM100 Firmware rev. NSM100 A: 0151 B: ---- slot 0: 40G/100G Ethernet Controller CX5 e0f MAC Address: d0:39:ea:15:0b:d0 (auto-unknown-fd-down) QSFP Vendor: Molex QSFP Part Number: 112-00574 QSFP Serial Number: 99A0123456780

1つのモジュールが故障すると、システムはマルチパスHA構成からシングルパスHA構成に移行します。

::>storage shelf show -instance Modules: Monitor Is ... Operational Module ID Part No. ES Serial No. is Active Master ... Status Location --- ------------ ------------- --------- ------ ... ----------- -------------- a - - true false ... error rear of the shelf at the top, on module A b 111-04256+B1 xxxxxxxxxxxx true true ... normal rear of the shelf at the bottom, on module B

センサーエラー：

ses.status.dimm.error: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 1 on channel 0x DIMM failure for Dimm Element 3: not installed or failed. This element is on the DIMM slot 3 in the top shelf module (A).

ses.status.battery.error: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 1 on channel 0x battery failure error for Coin Battery 1: not installed or hardware failure. This element is on the rear of the shelf, in top module (A).

ses.status.electronicsError: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 1 on channel 0x environmental monitoring error for SES electronics 1 : not available ; enclosure services hardware failed This element is on the rear of the shelf at the top, on module A.