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"environment_sensors_iterator::next()" が完了するまでに50秒以上かかりました

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Category:
aff-series
Specialty:
hw
Last Updated:

環境

  • AFF A800
  • ONTAP 9

問題

  • When running system node environment sensors show、ノードが次のタイムアウトエラーを報告します。

"environment_sensors_iterator::next()" took longer than 50 seconds to complete [from mgwd on node
"node-01" (VSID: -1) to mgwd at 169.254.100.100]

  • SP-MGMT-MLOG-TXT.GZ,で報告されたエラー:
[kern_servprocd:info:7949] Thrift: Sat Oct 19 21:55:00 2024 TSocket::open() connect() <Host: 192.0.2.82 Port: 50000>: Host is down
[kern_servprocd:info:7949] 0x809628500: 8803fd000070f9b4: ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 1 (connect() failed: Host is down) 
[kern_servprocd:info:7949] 0x809628500: 8803fd000070f9b4: ERR: Servprocd::bmc_client: bmc_get_sensor_info_imp: target_node=cluster-02, err=The Service Processor on node "cluster-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
[kern_servprocd:info:7949] bmc_set_privlanconfig_to_chip:return err(-1)
[kern_servprocd:info:7949] bmc_set_privlanconfig_to_chip: netmask set failed
[kern_servprocd:info:7949] 0x808cd4e00: 0: ERR: Servprocd::SPConfig: manage_ipmi_tasks : Failed to set BMC priv lan.
[kern_servprocd:info:7949] 0x808cd4e00: 0: ERR: Servprocd::SPConfig: manage_ipmi_tasks : GET priv LANCONFIG : Network config from BMC 0.0.0.0 0.0.0.0 
  • SPイメージの更新時にエラーが報告されました:

Node_01::*> system service-processor image update -node Node_01
Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected
    Do you want to proceed with the firmware update ? {y|n}: y
Error: command failed: Pre-update Check failed: SP IP address not available

  • storage failover hwassist testこのノードでは失敗する場合としない場合があります。
  • ノードのBMCにSSHで接続できます。
  • ONTAPのアップグレードを試みる場合、ONTAPイメージの検証はShelves and Sensors checkエラー(Error: Validation check failed to execute properly.)で失敗します。
  • シェルフとセンサーでのアップグレード前後の検証チェックの手順を実行しましたが、上記の症状に変更はありません

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