AutoSupport データはActive IQ に反映されません

環境

ONTAP 9

問題

• 両方のノードでAutoSupport に障害が発生し、HTTPS接続問題 があると、次のようになります。

::> system node autosupport check show-details -node node_name-01
Node: node_name-01
Category:  http- https
      Component:  http-put-destination
       Status: failed
       Detail: HTTP/S PUT connectivity check failed for destination:
           https://support.netapp.com/put/AsupPut/. Error: Timeout
           was reached when connecting to the server -
           'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
      Component:  http-post-destination
       Status: failed
       Detail: HTTP/S POST connectivity check failed for destination:
           https://support.netapp.com/asupprod/post/1.0/postAsup.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
           ...
::> system node autosupport check show-details -node node_name-02
Node: node_name-02
Category:  http- https
      Component:  http-put-destination
       Status: failed
       Detail: HTTP/S PUT connectivity check failed for destination:
           https://support.netapp.com/put/AsupPut/. Error: Timeout
           was reached when connecting to the server -
           'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
      Component:  http-post-destination
       Status: failed
       Detail: HTTP/S POST connectivity check failed for destination:
           https://support.netapp.com/asupprod/post/1.0/postAsup.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
           ...

• AutoSupport ロギングエラー：

::> system node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log
...
Wed Jul 20 2022 15:43:39 +00:00 Failed to connect to support.netapp.com port 443: Operation timed out