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AIQへの登録後にONTAP System Managerが定期的に更新される

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環境

ONTAP System Manager

問題

  • System ManagerにログインしてActive IQ(AIQ)に登録すると、System Managerが絶えず更新され始めます。
  • これは、登録から数時間後に開始することも、数日後にログインしたときに発生することもあります。
  • これは、[ダッシュボード]、[設定]、[サポート]ページでのみ確認できます。
  • ログを確認すると、次のようなメッセージがsysmgr.log に表示されます。
    0000001d.00108485 00c62b87 Fri Apr 18 2025 11:56:00 -05:00 [kern_sysmgr:info:12620] xx.xx.xx.xx|admin|INFO|osm4|1744995340636|Fri Apr 18 2025,11:55:42.271|| "statusText": "Unknown Error",
    0000001d.00108486 00c62b87 Fri Apr 18 2025 11:56:00 -05:00 [kern_sysmgr:info:12620] xx.xx.xx.xx|admin|INFO|osm4|1744995340636|Fri Apr 18 2025,11:55:42.271|| "url": "https://activeiq-link.netapp.com/refresh",

    0000001d.0010848e 00c62b87 Fri Apr 18 2025 11:56:00 -05:00 [kern_sysmgr:error:12620] xx.xx.xx.xx|admin|ERROR|osm4|1744995340636|Fri Apr 18 2025,11:55:42.402||[AIQ]API Call https://api.activeiq.netapp.com/v1/wellness2/count/level/cluster/id/cluseruuid/impactarea/Performance%2CEfficiency%2CAvailability%2CSecurity%2CConfiguration%2CCapacity%2CProtection failed - Refresh token has expired

 

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