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SPAutoUpgradeFailedMajorAlertが表示され、SP自動更新が5%で停止します

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環境

  • FAS2650
  • ONTAP 9.1P7を9.3P21にアップグレードします
  • サービス プロセッサ(SP)

問題

  • ONTAP のアップグレード後にEMSに次のアラートメッセージが表示されます。

[?] Sat Jan 14 11:04:15 JST [node 2: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

 

  • のSPファームウェア node2 が失敗している。

::> system service-processor image show

Is
Node        Type  Image   Status    Current Version
---------------- ----- ------- ----------- ------- --------
node1
    SP
            primary installed   true   5.8
            backup  installed   false   5.1
node2
   SP
            primary installed   true   5.1
            backup  installed   false   5.1

  • system service-processor showの出力から node 2 、更新が5%で停止しています。

::> system service-processor show
  (system service-processor image update-progress show)
         In               Percent
Node        Progress Start Time      Done   End Time
---------------- -------- ------------------- ------- -------------------
node1     no     1/14/2023 10:49:43  100    1/14/2023 10:54:03
node2     no     1/14/2023 11:55:42  5    1/14/2023 11:57:21

  • SPの手動更新を試行しましたが、応答がありません。

::> system service-processor image update -node node2 -update-type serial-full

  • SSH経由でSPにアクセスしても応答しないため、BMC経由でSPファームウェアを更新することはできません。

 

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