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ONTAP でエラー処理がタイムアウトし、 AutoSupport の配信が失敗する

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96
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core<a>ASUP</a><a> AutoSupport </a>
Last Updated:

のしんだ

環境

  • ONTAP 9
  • AutoSupport
  • HTTP
  • HTTP
  • SMTP
  • トランスペアレントプロキシ / ファイアウォール

問題

クラスタ内の 1 つ以上のノードが HTTP / HTTPS を使用して AutoSupport を送信できず、次のエラーが表示されます。

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination node seq-num destination status error ---------- ------- ----------- ------ ----- node1-01 762159 smtp ignore node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out

notifyd.log のエラー:

::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log

次のメッセージから開始して、エラーメッセージを表示します。

message: Closing connection #0

HTTP

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)

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