メインコンテンツまでスキップ

CAIQUM-6297:SMTP設定でStartTLSが有効になっていると、AIQUM 9.12以降でTrustmanagerUtilエラーが発生してサポートバンドルを生成できません

Views:
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

問題

  • Unable to generate support bundle on AIQUM 9.12 and above from maintenance console when StartTLS is enabled in SMTP settings
  • Error in maintenance console:

Error generating AutoSupport message: com.netapp.dfm.common.lite.security.TrustManagerUtil.

  • autosupport.log:

DEBUG [main] [c.n.d.a.AutoSupportMain] Unexpected error org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'mailSender' defined in class path resource [com/netapp/dfm/core/mail/MailConfiguration.class]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.mail.javamail.JavaMailSender]: Factory method 'mailSender' threw exception; nested exception is java.lang.NoClassDefFoundError: com/netapp/dfm/common/lite/security/TrustManagerUtil

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.