監視ソフトウェアが原因で、SANtricityシステムマネージャーに連絡が取れない/応答がありません

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Category:: e-series-systems

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環境

NetApp Eシリーズ

問題

SANtricity system managerに到達できない/応答しない。ブラウザまたはStoragegrid UMトンネルを介してSANtricityにアクセスできない

web-server-trace-log-A と web-server-trace-log-B は、サポートバンドルレポートで同じIPアドレスからのログインを示しています：
- 2026-02-09 07:25:20,681 INFO [jetty-408504] c.n.e.a.r.AbstractLockoutService [AbstractLockoutService.java:98] [requestId=0, deviceId=N/A] Account/user successful login, isUserOnlyLockoutEnabled = false
  2026-02-09 07:25:20,681 INFO [jetty-408504] c.n.e.a.r.s.StorageSystemsApi [LoggingFilter.java:417] [requestId=591f4f6c-f1bf-48f0-93db-cc37f3811829, deviceId=N/A] {"authId":"D5FF68881C58F7729BF97230BFE165BED4211373F8397BF9B10909FE","authType":"localAccount","resource":"/devmgr/v2/storage-systems","remoteAddress":"xx.xx.xx.xx","method":"GET","query":null,"status":"200","executionTime":"0"}
  2026-02-09 07:25:20,698 INFO [jetty-408214] c.n.e.a.r.s.DiskStatsImpl [LoggingFilter.java:417] [requestId=0, deviceId=N/A] {"authId":"unknown","authType":"unknown","resource":"/devmgr/v2/storage-systems/1/drive-statistics","remoteAddress":"xx.xx.xx.xx","method":"GET","query":"usecache=false","status":"401","executionTime":"-1"}
  2026-02-09 07:25:20,700 INFO [jetty-408504] c.n.e.a.r.AbstractLockoutService [AbstractLockoutService.java:98] [requestId=0, deviceId=N/A] Account/user successful login, isUserOnlyLockoutEnabled = false
  2026-02-09 07:25:20,726 INFO [jetty-408504] c.n.e.a.r.s.DiskStatsImpl [LoggingFilter.java:417] [requestId=f26eec11-5a0f-4146-b091-f5246820a698, deviceId=1] {"authId":"E3E30F1A9C052290FAAB52F62D02AC24277CADC13D5A6252D5EC90A3","authType":"localAccount","resource":"/devmgr/v2/storage-systems/1/drive-statistics","remoteAddress":"xx.xx.xx.xx","method":"GET","query":"usecache=false","status":"200","executionTime":"26"}
  2026-02-09 07:26:14,571 INFO [jetty-408214] c.n.e.a.r.s.StorageSystemsApi [LoggingFilter.java:417] [requestId=0, deviceId=N/A] {"authId":"unknown","authType":"unknown","resource":"/devmgr/v2/storage-systems","remoteAddress":"xx.xx.xx.xx","method":"GET","query":null,"status":"401","executionTime":"-1"}
  2026-02-09 07:26:14,573 INFO [jetty-408494] c.n.e.a.r.AbstractLockoutService [AbstractLockoutService.java:98] [requestId=0, deviceId=N/A] Account/user successful login, isUserOnlyLockoutEnabled = false
  2026-02-09 07:26:14,573 INFO [jetty-408494] c.n.e.a.r.s.StorageSystemsApi [LoggingFilter.java:417] [requestId=c520bda3-4616-454f-b006-b791a73d311a, deviceId=N/A] {"authId":"4C51822C43302E362260BCC578304B8B9BE45E5B4D1ABAF271053D67