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EシリーズのAutoSupportがどのプロトコルにも対応していない

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e-series-santricity-management-software
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環境

  • NetApp Eシリーズ
  • PPPoE(Point-to-Point Protocol over Ethernet)を使用したADSL接続

問題

AutoSupportはどのプロトコル(HTTP、HTTPS、SMTP)でも動作せず、次のエラーで失敗します。

  1. テスト時にSANtricity GUIから次の手順を実行します。 java.net.SocketTimeoutExeption: Read timed out
  2. web-server-trace.logから、次の手順を実行します。

ERROR [jetty-1810] trace [ASUPHTTPClient.java:752] [requestId=52bcce24-246d-4333-b40d-af085be5a622, deviceId=1] Socket read/write failed
c.l.a.w.u.ChainedTrustManager [ChainedTrustManager.java:198] [requestId=d2c5af46-3220-4f0d-af47-d9912c6f0679, deviceId=1] CertificateException caught:
java.security.cert.CertificateException: myTrust is empty
When using SMTP: trace [LoggingJdkHandler.java:32] [requestId=0, deviceId=1] [devmgr.dmv.SMTPMessageInvoker validateSMTPServerReply] Unexpected return code received for Handshake command

  1. ファイアウォールで実行されるHTTPスニファトラフィックから:

<h1>Bad.Request</h1>.<p>Your.browser.sent.a.request.that.this.server.could.not.understand.<br./>.</p>.</body></html>.

  1. ファイアウォールスニファトレースを検査すると、AutoSupportサーバへの接続が確立され、一部のデータは送信されますが、最終的には失敗します。

 

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